Terms and Conditions

Last updated: June 2026

Please read these Terms and Conditions carefully before using the Svalbard Audio app or website.

1. Who We Are

These Terms and Conditions ("Terms") govern your use of the Svalbard Audio mobile application and the website at svalbardaudioguide.no (together, the "Service"), operated by:

Spitzbergen Reisen AS
Postboks 75, N-9171 Longyearbyen, Norway
Organisation Nr: 817 187 072
Email: app@spitzbergen-reisen.no

By downloading, installing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

2. Definitions

  • "Service" means the Svalbard Audio mobile application and the website at svalbardaudioguide.no.
  • "Content" means all audio recordings, images, animations, route data, text, and other materials made available through the Service.
  • "Purchase" means a one-time payment for permanent, subscription-free access to premium Content.
  • "You" means the individual using the Service.

3. Use of the Service

3.1 License

We grant you a personal, non-exclusive, non-transferable, revocable license to use the Service and access its Content for personal, non-commercial purposes only.

3.2 Restrictions

You may not:

  • Copy, reproduce, redistribute, or publicly display any Content from the Service
  • Use the Content for commercial purposes without our prior written consent
  • Reverse engineer, decompile, or attempt to extract the source code of the app
  • Attempt to circumvent any access controls or usage restrictions
  • Use the Service in any way that violates applicable law

3.3 No Account Required

The Service does not require you to create an account. You can use the app anonymously.

4. Intellectual Property

The Content made available through the Service — including text, scripts, audio transcripts, route concepts, images, and in-app photographs — is owned by Spitzbergen Reisen AS. Audio recordings are produced using AI voice synthesis under a commercial licence. Certain software components used in the Service are made available under open-source licences (such as MIT), which are incorporated in accordance with their respective terms. All third-party content is used with appropriate rights.

Nothing in these Terms grants you any ownership rights in the Service or its Content.

5. In-App Purchases

5.1 One-Time Purchase

Svalbard Audio is sold as a one-time purchase. Once purchased, your access to premium Content is not time-limited and requires no recurring payment or subscription. The purchase is processed through the Apple App Store or Google Play Store via RevenueCat. By making a purchase, you also agree to the terms of the applicable app store.

We do not process or store your payment details. All payment handling is done by the app store on your device.

5.2 Right of Withdrawal

For digital content that is delivered immediately upon purchase, the statutory right of withdrawal is waived at the point of checkout in accordance with applicable EU/EEA consumer law (Directive 2011/83/EU, Art. 16(m), as implemented in Norwegian law). The app store will present this acknowledgment before your purchase is confirmed.

5.3 Refunds

Refund requests are handled by the app store through which you made your purchase (Apple App Store or Google Play Store), subject to their respective refund policies. You may also contact us directly for support at svalbardaudioguide.no/support or via the in-app support feature.

5.4 Service Continuity

Your purchase gives you access for as long as the Service is available. We intend to maintain the Service for the foreseeable future, but we cannot guarantee availability indefinitely. If we decide to permanently discontinue the Service, we will provide at least 90 days' advance notice before doing so.

Your statutory rights as a consumer under Norwegian law (including forbrukerkjøpsloven and the rules implementing the EU Digital Content Directive) are not affected by this clause. Those rights apply regardless of what these Terms state.

6. Content and Accuracy

6.1 As-Is

The Service and its Content — including maps, audio descriptions, historical information, and route suggestions — are provided "as is" and "as available." We make no warranties, express or implied, regarding the accuracy, completeness, reliability, or fitness for a particular purpose of any Content.

6.2 Not for Safety-Critical Navigation

The Service is intended as a tourist audio guide and is not designed or suitable for safety-critical navigation. Map data, route suggestions, and location features are provided for informational purposes only. Always observe actual road conditions, signage, and local regulations. We are not responsible for any decisions you make based on information in the Service.

6.3 Availability

We do not guarantee uninterrupted or error-free access to the Service. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

7. Third-Party Services

The Service uses the following third-party services, each subject to their own terms and privacy policies:

  • Mapbox — provides map display functionality. Your use of map features is also subject to Mapbox's Terms of Service. Mapbox attribution is displayed within the app as required.
  • RevenueCat — processes in-app purchases. Subject to RevenueCat's Terms of Use.
  • Supabase — hosts and delivers the Content (audio, images, text) within the app. Subject to Supabase's Terms of Service.
  • Expo (EAS Update) — delivers app updates. Subject to Expo's Terms of Service.
  • Apple App Store / Google Play Store — distributes the app and processes purchases. Subject to their respective terms of service.

We are not responsible for the availability, accuracy, or practices of any third-party service.

8. Privacy

Our collection and use of data in connection with the Service is described in our Privacy Policy, which forms part of these Terms. By using the Service, you acknowledge that you have read and understood our Privacy Policy.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Spitzbergen Reisen AS and its suppliers shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of or inability to use the Service.

To the extent we are liable for direct damages, our total liability shall not exceed the amount you paid for the Service.

Mandatory consumer rights under Norwegian and EU law are not excluded by this section. Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

10. Disclaimer of Warranties

The Service is provided without warranty of any kind. To the maximum extent permitted by applicable law, we expressly disclaim all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Apple App Store — Additional Terms

The following terms apply if you downloaded the Application from the Apple App Store:

  1. These Terms are concluded between you and Spitzbergen Reisen AS only. Apple Inc. is not a party to these Terms and is not responsible for the Application or its Content.
  2. The licence granted to you is limited to a non-transferable licence to use the Application on any Apple-branded device that you own or control, as permitted by the App Store Usage Rules.
  3. Apple has no obligation whatsoever to provide any maintenance or support services with respect to the Application.
  4. In the event of any failure of the Application to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price for the Application (if any). To the maximum extent permitted by applicable law, Apple has no other warranty obligation with respect to the Application.
  5. Apple is not responsible for addressing any claims by you or a third party relating to the Application, including: (a) product liability claims; (b) claims that the Application fails to conform to any applicable legal or regulatory requirement; or (c) claims arising under consumer protection or similar legislation.
  6. In the event of any third-party claim that the Application or your possession and use of it infringes that third party's intellectual property rights, Apple is not responsible for the investigation, defence, settlement, or discharge of that claim.
  7. You represent and warrant that you are not located in a country subject to a U.S. government embargo, and that you are not listed on any U.S. government list of prohibited or restricted parties.
  8. Apple and its subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

12. Termination

We may suspend or terminate your access to the Service at any time if you breach these Terms. Upon termination, the licence granted to you under Section 3.1 ends immediately.

13. Children

The Service is not directed at children under the age of 16. We do not knowingly collect personal data from children under 16. If you are under 18, you should review these Terms with a parent or guardian before making a purchase, as purchasing capacity may require parental consent under applicable law.

14. Links to Other Websites

The Service may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We encourage you to review the terms and privacy policies of any external sites you visit.

15. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by posting the updated Terms on this page and updating the "Last updated" date. For significant changes, we will make reasonable efforts to provide at least 30 days' notice before the changes take effect.

Your continued use of the Service after changes become effective constitutes your acceptance of the updated Terms.

16. Governing Law

These Terms are governed by the laws of Norway. Disputes shall be subject to the jurisdiction of Norwegian courts.

If you are a consumer resident in the EU or EEA, you benefit from any mandatory protections provided by the law of your country of residence, which are not affected by the choice of Norwegian law.

17. Disputes

If you have a concern or dispute, please first contact us at app@spitzbergen-reisen.no to attempt an informal resolution.

EU consumers may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable. The remaining provisions will continue in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Spitzbergen Reisen AS regarding your use of the Service.

20. Contact

Spitzbergen Reisen AS
Postboks 75, N-9171 Longyearbyen, Norway
Email: app@spitzbergen-reisen.no
Support: svalbardaudioguide.no/support